What will you be responsible for?
- Provides the installation, maintenance and operation of the new office equipment of the Company in accordance with the applicable procedures
- Provides technical support to the Company’s employees, provides technical and informational support
- Provides uninterrupted and high-quality operation, timely upgrades and maintenance of office equipment
- Controls the maintenance of technical documentation and documentation on the technical accounting of equipment and software of the Company employees
- Internal user support
- Covering all security issues of the Company
- Interacts with the suppliers of PCs, office equipment and software for the purchase of PCs, office equipment and software, and their subsequent service
- Building information security policy and its implementation
- Implement configuration manager, Antivirus systems and etc
The most common tasks could be (but not limited to):
- Maintenance MacOs or Windows or Linux
- Maintenance network, application and handling other issues that may appear
- Take end-to-end ownership of various technical issues, including initial troubleshooting, identification of root cause and issue resolution
- Cooperation with R&D team and providing technical support for all team members
What do we expect from our perfect candidate?
- 1+ years in Technical Support Engineer role
- Experience administering Linux, Windows, MacOS and office software
- Knowledge of the hardware and the ability to diagnose and troubleshoot
- Knowledge of TCP/IP networks, DNS, DHCP, NAT, iptables
- Experience with CRM systems,,
- Excellent troubleshooting, problem solving skills (debugging, logs analysis)
Will be a plus:
- Basic experience in virtualization
- Experience with:
- Confluence
- JIRA
- Google Workspace
- LDAP
- Bash/Groovy/Python scripting
Benefits of working with us:
- Budget for personal development for each employee (courses, workshops etc)
- Free English classes with native speakers
- Medical insurance
- 20 paid vacation days/7 paid sick leaves
- Friendly working environment
