What will you be responsible for?

  • provides the installation, maintenance and operation of the new office equipment of the Company in accordance with the applicable procedures
  • provides technical support to the Company’s employees, provides technical and informational support
  • provides uninterrupted and high-quality operation, timely upgrades and maintenance of office equipment
  • controls the maintenance of technical documentation and documentation on the technical accounting of equipment and software of the Company employees
  • internal user support
  • covering all security issues of the Company
  • interacts with the suppliers of PCs, office equipment and software for the purchase of PCs, office equipment and software, and their subsequent service
  • building information security policy and its implementation
  • Implement configuration manager, Antivirus systems and etc

The most common tasks could be (but not limited to):

  • maintenance MacOs or  Windows or Linux
  • maintenance network, application and handling other issues that may appear
  • take end-to-end ownership of various technical issues, including initial troubleshooting, identification of root cause and issue resolution
  • cooperation with R&D team and providing technical support for all team members

What do we expect from our perfect candidate?

  • 1+ years in Technical Support Engineer role
  • experience administering Linux, Windows, MacOS and office software
  • knowledge of the hardware and the ability to diagnose and troubleshoot
  • knowledge of TCP/IP networks, DNS, DHCP, NAT, iptables
  • experience with CRM systems,, 
  • excellent troubleshooting, problem solving skills (debugging, logs analysis)

Will be a plus:

  • basic experience in virtualization
  • experience with:
    • Confluence
    • JIRA
    • Google Workspace
    • LDAP
    • Bash/Groovy/Python scripting

Benefits of working with us:

  • Budget for personal development for each employee (courses, workshops etc)
  • Free English classes with native speakers
  • Medical insurance
  • 20 paid vacation days/7 paid sick leaves
  • Friendly working environment