What will you be responsible for?
- providing the installation, maintenance and operation of the new office equipment of the Company in accordance with the applicable procedures
- providing technical support to the Company’s employees, provides technical and informational support
- providing uninterrupted and high-quality operation, timely upgrades and maintenance of office equipment
- controlling the maintenance of technical documentation and documentation on the technical accounting of equipment and software of the Company employees
- internal user support
- covering all security issues of the Company
- interacting with the suppliers of PCs, office equipment and software for the purchase of PCs, office equipment and software, and their subsequent service
- building information security policy and its implementation
- Implementing configuration manager, Antivirus systems and etc
The most common tasks could be (but not limited to):
- maintenance MacOs or Windows or Linux
- maintenance network, application and handling other issues that may appear
- take end-to-end ownership of various technical issues, including initial troubleshooting, identification of root cause and issue resolution
- cooperation with R&D team and providing technical support for all team members
What do we expect from our perfect candidate?
- 1+ years in Technical Support Engineer role
- experience administering Linux, Windows, MacOS and office software
- knowledge of the hardware and the ability to diagnose and troubleshoot
- knowledge of TCP/IP networks, DNS, DHCP, NAT, iptables
- experience with CRM systems,,
- excellent troubleshooting, problem solving skills (debugging, logs analysis)
Nice to have:
- basic experience in virtualization
- experience with:
- Confluence
- JIRA
- Google Workspace
- LDAP
Benefits of working with us:
- Talented and open people around
- Challenging tasks to feel the impact
- Flexible working hours
- Budget for personal development for each employee (courses, workshops etc)
- Development day to grow professionally
- Free English classes
- Medical Insurance
- 20 paid vacation days/7 paid sick leaves